FREE STANDARD GROUND SHIPPING ON ALL US ORDERS (SALE ITEMS EXCLUDED)

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Due to the nature of photographic prints, all sales are final unless the item arrives damaged, defective, or incorrect. We do not accept returns for buyer’s remorse, ordering errors, or dissatisfaction related to color variations or appearance.

To request a return or replacement, contact us at leslie@lesliebrashear.com with your order details.

If your return is approved, we will provide instructions on how to proceed. Items sent back without prior authorization will not be accepted.

DAMAGES AND ISSUES

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, you must contact us within 5 days of delivery and provide:

  • Clear photos of the item
  • Photos of the packaging

We will evaluate the issue and, if approved, arrange for a replacement at no additional cost.

Claims submitted after this timeframe may not be eligible for replacement.

NON-RETURNABLE ITEMS

The following items are not eligible for return:

  • Photographic prints that are not damaged or defective
  • Custom or made-to-order items
  • Sale items
  • Gift cards

EXCHANGES

We do not offer direct exchanges.

If your item qualifies for return due to damage or defect, a replacement will be issued once the claim is approved.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery.

However, this right does not apply to:

  • Custom or made-to-order items
  • Items that have been used or handled beyond what is necessary to inspect them

Items must be returned in original condition and packaging, along with proof of purchase.

REFUNDS

We will notify you once we’ve reviewed your request.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note:

  • Original shipping costs are non-refundable
  • It may take additional time for your bank or credit card provider to process the refund

If more than 15 business days have passed since your refund was approved, please contact us at leslie@lesliebrashear.com.

CONTACT

For any questions regarding returns or refunds, contact:
leslie@lesliebrashear.com